Floralsupply.Com Policies, Terms and Conditions
TERMS & POLICIES
We are a WHOLESALE SUPPLIER of floral supplies and related items. Minimums exist on the different product categories we offer, and they may vary due to the way they are packaged or because of the policies of the manufacturer. We represent many importers and floral supply manufacturers, and each manufacturer has it's own minimum packs and dollar or quantity mimimums that qualify to ship.
Generally, Glass and other breakable items CANNOT SHIP U.P.S. and FedEx Ground. We try to package the glass and ceramic items we carry for UPS and FedEx “Mis-handling”, but you may still experience some damage sustained by UPS and FedEx.
Any orders for breakable merchandise that require special or additional packing MAY be levied a packaging charge of $7.50, depending on the product.
IMPORTANT: All breakage and missing merchandise MUST BE REPORTED to FloralSupply.Com within 48 hours of receipt of merchandise to receive credit. Also, in order to receive credit, damaged merchandise with it's box and packing must be retained for inspection unless released by shipping carrier. NO returns will be allowed if request to return is made after 30 days from the date of shipment of order. IF a case of product sustains damage, WE RESERVE THE RIGHT TO ISSUE CREDIT RATHER THAN ATTEMPT SHIPPING REPLACEMENTS, because if it was damaged once, it will probably get damaged again.
MINIMUM ORDER is $50.00. However, we will ship small orders less than $50.00 with a "Small Order Handling Fee" of $5.00 in addition to freight charges applied to each small order. Also, some of our makers have their own minimum order amounts which may be greater than our $50.00 minimum, and are apart from our minimums, which usually means that for these companies, an order under their minimum will not ship. These exceptions to our minimums policies are noted in their respective WebSite sections.
Payment must be arranged at time of ordering. We accept all major credit cards and PayPal. Your credit card is secure, and will be verified for accuracy and authenticity by an independent agency prior to our processing your order.
If you have been pre-approved for Net 15 or Net 30 terms, credit will be extended under those terms. A 1.5% late fee will be charged on all open accounts going past the terms.
For schools, universities, hospitals, etc., purchase orders are accepted. Call us for information on this program.
Wholesale prices are FOB. Point of Shipping unless otherwise noted, and are subject to change without prior notification.
Freight will be billed to your location and added to your invoice at time of payment UNLESS you ask us ship your order on your UPS or FedEx account. It is your responsibility to make sure that we are given your complete and correct "Ship-To" address. Any fees charged us by the freight company due to insufficient delivery address information given to us will be passed on and billed to your credit card. The Freight amount calculated on your order confirmation is ONLY AN ESTIMATE based on what the automated UPS Freight Rate system (which calculates the freight on each order) estimates the cost will be. Shipments have many variables in weight, case size and number of cases which make up your shipment which will affect your final shipping costs.
All freight costs are based on Domestic United States shipping points. Any destination outside the Continental United States requires a special rate quote. Please see the “International” section for details on orders shipping outside the United States.
Returns may or MAY NOT be accepted depending on the item. But NO ITEMS will be accepted and a credit issued without a return Authorization number. When a number is assigned, YOU are responsible for all return freight costs and proper packaging. you may ship your item back under the following conditions.
- Product must be in new condition - no cracks, scratches or dirty tires or ramps.
- Product must be returned in its original packaging.
- A Return Authorization must be requested from the Emedstore within 15 days of delivery of the product.
- Once a Return Autorization has been received, products must be returned within 15 days.
- Broken or defective product, or wrong items shipped to you by mistake will be REPLACED OR CREDITED without cost to you. On all other accepted returns, YOU are responsible for all return freight costs and proper packaging. Upon our receiving the item IN GOOD, SALABLE CONDITION, we will credit your credit card for the amount of the merchandise only (Freight is not reimbursed) less a 20% restocking fee. After 30 days from date of shipment, NO returns or credit will be allowed.
CANCELLED or REFUSED ORDERS
Orders cancelled after the item has shipped, or orders that are refused at time of delivery because you changed your mind and decided you just didn't want the order are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply. NO Shipping costs will be credited if delivery is refused.